Exit Zen
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[[!meta robots="noindex"]]
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Use this section if the Boot Loader appears but not the Welcome Screen when you start Tails.
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<h2>Verify your Tails USB stick</h2>
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[[!inline pages="install/inc/steps/basic_troubleshooting.inline" raw="yes" sort="age"]]
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<h2 id="troubleshooting-mode">Try the Troubleshooting Mode entry</h2>
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<h2 id="troubleshooting-mode">Try the Troubleshooting Mode entry</h2>
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1. In the Boot Loader, choose the
<span class="guilabel">Troubleshooting Mode</span>
which might **Troubleshooting Mode** entry, which works better on some computers.
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In the Boot Loader, choose the **Troubleshooting Mode** entry, which works better on some computers.
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<h2 id="external-hard-disk">Try the External Hard Disk entry</h2>
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In the Boot Loader, choose the **External Hard Disk** entry, if it is available. Some USB sticks need this entry in order to start Tails.
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<h2 id="graphicsknown-issues-not-entirely">Check our list of known issues on graphics cards</h2>
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<h2 id="known-issues-not-entirely">Check our list of known issues</h2>
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Remember that the message Error starting GDM with your graphics card is not translated on the interface, and is always shown in English.
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If the computer displays the error message **Error starting GDM with your graphics card**, refer to our [[list of known issues with graphics cards|support/known_issues/graphics]].
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Otherwise, refer to our [[list of known issues about Tails not starting entirely|support/known_issues#not-entirely]]. It might contain workarounds for your computer model.
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