Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
See you on [[tails-support-private@boum.org|doc/about/contact#tails-support-private]]!
Vejo você em [[tails-support-private@boum.org|doc/about/contact#tails-support-private]]!
2 weeks ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Build a public database to make it easy to consult or reuse previous answers.
Crie um banco de dados público para facilitar a consulta ou a reutilização de respostas anteriores.
2 weeks ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Build a community of people doing user support outside of our team.
Crie uma comunidade de pessoas que prestam suporte ao usuário fora da nossa equipe.
2 weeks ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|doc/about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
Reduza a quantidade de trabalho do nosso help desk por trás do [[tails-support-private@boum.org|doc/about/contact#tails-support-private]] (que é criptografado e também recebe [[*WhisperBack* relatórios|doc/first_steps/whisperback]]).
2 weeks ago
None

Resource updated

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
The "wiki/src/news/closing_tails-support.pt.po" file was changed. 3 weeks ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
See you on [[tails-support-private@boum.org|doc/about/contact#tails-support-private]]!
 
3 weeks ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|doc/about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
 
3 weeks ago
None

Resource updated

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
The "wiki/src/news/closing_tails-support.pt.po" file was changed. a month ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Build a public database to make it easy to consult or reuse previous answers.
 
a month ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Build a community of people doing user support outside of our team.
 
a month ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
[[!pagetemplate template="news.tmpl"]]
[[!pagetemplate template="news.tmpl"]]
a month ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
The major downside of closing tails-support@boum.org is that it was a good place for developers to have some feedback on the recurrent problems faced by users. We want to solve this while working on a [request tracker for our help desk](https://tails.net/blueprint/RT_for_help_desk/).
A principal desvantagem de fechar tails-support@boum.org é que era um bom lugar para os desenvolvedores receberem algum feedback sobre os problemas recorrentes enfrentados pelos usuários. Queremos resolver isso enquanto trabalhamos em um [rastreador de solicitações para nosso suporte técnico](https://tails.net/blueprint/RT_for_help_desk/).
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Sensitive to ask for more technical information about the problem, such as logs, as they are harder for the person reporting the error to share with us and also raises privacy concerns.
É sensível pedir mais informações técnicas sobre o problema, como registros, pois é mais difícil para a pessoa que relata o erro compartilhar conosco e também levanta questões de privacidade.
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Complicated to make sure that both the list and the sender receive our answers.
É complicado garantir que tanto a lista quanto o remetente recebam nossas respostas.
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
Having a public mailing list also makes it:
Ter uma lista de discussão pública também significa:
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
This is not really working either as the archive of the mailing list
are hard to search and reuse and it's easier to point people to
the documentation, known issues, or FAQ.
Isso também não está funcionando como arquivo da lista de discussão
são difíceis de pesquisar e reutilizar e é mais fácil indicar às pessoas
a documentação, problemas conhecidos ou perguntas frequentes.
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
This is not really working either as most of the threads are still
answered by our help desk or other core
contributors.
Isso também não está funcionando, pois a maioria dos tópicos ainda está
respondido pelo nosso help desk ou outro núcleo
contribuidores.
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
This is not really working as tails-support-private@boum.org still
has 12 times more traffic than tails-support@boum.org.
Isso realmente não está funcionando, pois tails-support-private@boum.org ainda
tem 12 vezes mais tráfego do que tails-support@boum.org.
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
The idea behind having a public space for user support was to:
A ideia por trás de ter um espaço público para suporte ao usuário era:
9 months ago
Optimuspraimu

Suggestion added

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. Portuguese
We decided to close tails-support@boum.org, the public mailing list for user support which [was created in 2013](https://tails.net/news/tails-support/) after closing the forum that we had on this website.
Decidimos fechar tails-support@boum.org, a lista de e-mail pública para suporte ao usuário que [foi criada em 2013](https://tails.net/news/tails-support/) após fechar o fórum que tínhamos sobre este site.
9 months ago

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