None

Changes committed

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Changes committed 3 months ago
BenHeld

Translation completed

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Translation completed 3 months ago
BenHeld

Translation approved

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
The major downside of closing tails-support@boum.org is that it was a good place for developers to have some feedback on the recurrent problems faced by users. We want to solve this while working on a [request tracker for our help desk](https://tails.net/blueprint/RT_for_help_desk/).
Der größte Nachteil der Schließung von tails-support@boum.org ist, dass es ein guter Ort für Entwickler war, um Feedback zu den wiederkehrenden Problemen zu erhalten, mit denen Benutzer konfrontiert sind. Wir möchten dies lösen, während wir an einem [Request Tracker für unseren Helpdesk](https://tails.net/blueprint/RT_for_help_desk/) arbeiten.
3 months ago
None

Changes committed

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Changes committed 3 months ago
BenHeld

Translation approved

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
Reduktion des Arbeitsaufwandszieren Sie die Arbeitsbelastung für unseren Helpdesk vonunter [[tails-support-private@boum.org|about/contact#tails-support-private]] (deries ist verschlüsselt ist undund erhält auch [[*WhisperBack* reports-Berichte|doc/first_steps/bug_reporting]]) empfängtwhisperback]]).
3 months ago
None

Resource updated

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
The "wiki/src/news/closing_tails-support.de.po" file was changed. 10 months ago
None

String updated in the repository

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
Reduktion des Arbeitsaufwands für unseren Helpdesk von [[tails-support-private@boum.org|about/contact#tails-support-private]] (der verschlüsselt ist und auch [[*WhisperBack* reports|doc/first_steps/bug_reporting]]) empfängt.
10 months ago
None

Source string changed

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/bug_reportingwhisperback]]).
10 months ago
BenHeld

Translation approved

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
[[!meta date="Wed, 07 Jun 2017 12:34:56 +0000"]]
[[!meta date="Wed, 07 Jun 2017 12:34:56 +0000"]]
a year ago
BenHeld

Translation approved

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
[[!meta title="Closing tails-support@boum.org"]]
[[!meta title="Schließung tails-support@boum.org"]]
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
See you on [[tails-support-private@boum.org|about/contact#tails-support-private]]!
Wir sehen uns auf [[tails-support-private@boum.org|Über/Kontakt#tails-support-private]]!
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Duplicate work between tails-support-private@boum.org and tails-support@boum.org as people often write to both.
Doppelte Arbeit zwischen tails-support-private@boum.org und tails-support@boum.org, da häufig an beide Adressen geschrieben wird.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Sensitive to ask for more technical information about the problem, such as logs, as they are harder for the person reporting the error to share with us and also raises privacy concerns.
Es ist sensibel, weitere technische Informationen zu dem Problem anzufordern, z.B. Protokolle, da diese für die Person, die den Fehler meldet, schwieriger mit uns zu teilen sind und auch Datenschutzbedenken aufwerfen.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Complicated to make sure that both the list and the sender receive our answers.
Kompliziert sicherzustellen, dass sowohl die Liste als auch der Absender unsere Antworten erhalten.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
Having a public mailing list also makes it:
Eine öffentliche Mailingliste:
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
This is not really working either as the archive of the mailing list
are hard to search and reuse and it's easier to point people to
the documentation, known issues, or FAQ.
Dies funktioniert auch nicht wirklich als Archiv der Mailingliste
sind schwer zu suchen und wiederzuverwenden und es ist einfacher, Leute darauf hinzuweisen
die Dokumentation, bekannte Probleme oder FAQ zu lesen.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
- Build a public database to make it easy to consult or reuse previous answers.
- Erstellung einer öffentlichen Datenbank, um frühere Antworten einfach abrufen oder wiederverwenden zu können.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
This is not really working either as most of the threads are still
answered by our help desk or other core
contributors.
Dies funktioniert auch nicht wirklich, da die meisten Threads noch
vorhanden sind beantwortet von unserem Helpdesk oder einem
anderen Kern aus Mitwirkenden.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
- Build a community of people doing user support outside of our team.
- Aufbau einer Community von Personen, die außerhalb unseres Teams Benutzerunterstützung leisten.
a year ago
BenHeld

Suggestion accepted

  1. Tails
  2. wiki/src/news/closing_tails-support.*.po
  3. German
This is not really working as tails-support-private@boum.org still
has 12 times more traffic than tails-support@boum.org.
Dies funktioniert nicht wirklich als tails-support-private@boum.org
hat 12 mal mehr Datenaufkommen als tails-support@boum.org.
a year ago

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