We are a very small team working on very limited human resources. A lot of other people are asking for our help on our various support channels.User support is an important task and is high in our priorities.
But all the time that we spend on user support is time that we cannot dedicate to improving Tails itself. Please take this into consideration when writing to us...
Thank you for your interest in contributing to Tails. As a community project, we welcome contributions in many forms, from programming to writing and translating.