Between 2021 and 2023 Tails, [Tor](https://torproject.org/), and the [Guardian Project](https://guardianproject.info/) partnered to organize training and usability tests in Ecuador, Mexico, and Brazil. Our goals were to:
We conducted 4 rounds of in-person moderated usability tests in Mexico, Brazil, and Ecuador to identify usability issues in the features of Tails that are most important to new users:
In December 2021 in Mexico, we learned that the tools for new users to install Tails worked well, but several people got lost while navigating the instructions on the website.
We tested these improvements in August 2022 in Brazil and confirmed that the new installation pages were much easier to follow. Only 1 out of 4 participants had trouble installing Tails on their own. All participants could start Tails and connect to the Tornetwork easily.
In July 2021, we released the Tor Connection assistant to completely redesign how to connect Tails to the Tornetwork. The new assistant is most useful to people who are at high risk of physical surveillance, under heavy network censorship, or on a poor Internet connection.
