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Exit Zen
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[[!meta title="Improving Tails for human rights defenders in Latin America"]]
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[[!meta date="Tue, 06 Jun 2023 14:00:00 +0000"]]
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[[!pagetemplate template="news.tmpl"]]
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[[!tag announce]]
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Between 2021 and 2023 Tails, [Tor](https://torproject.org/), and the [Guardian Project](https://guardianproject.info/) partnered to organize training and usability tests in Ecuador, Mexico, and Brazil. Our goals were to:
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Promote our digital security tools and train human rights defenders in the Global South.
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- Learn from their experiences and needs to help us prioritize future work.
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- Improve the usability of our tools based on their feedback.
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Usability tests and improvements
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We conducted 4 rounds of in-person moderated usability tests in Mexico, Brazil, and Ecuador to identify usability issues in the features of Tails that are most important to new users:
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- Installation
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- Tor Connection
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- Persistent Storage
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The DesignOps tools that we used to organize these usability tests are all [[publicly available on our website|contribute/how/user_experience]].
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The detailed methodology for each of the usability tests is explained in the corresponding GitLab issues, linked below.
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Installation
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In December 2021 in Mexico, we learned that the tools for new users to install Tails worked well, but several people got lost while navigating the instructions on the website.
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Based on these findings, we restructured our installation pages and fixed 30 usability issues on the website.
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We tested these improvements in August 2022 in Brazil and confirmed that the new installation pages were much easier to follow. Only 1 out of 4 participants had trouble installing Tails on their own. All participants could start Tails and connect to the Tor network easily.
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Details:
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