Exit Zen
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[[!meta title="Reporting an error using WhisperBack"]]
[[!meta title="Reporting an error using WhisperBack"]]
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Reporting errors is a great way of helping us improve Tails.
Reporting errors is a great way of helping us improve Tails.
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The more effectively you report an error, the more likely we are to fix it.
The more effectively you report an error, the more likely we are to fix it.
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[[!toc levels=2]]
[[!toc levels=2]]
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<h1 id="known">Check if the error is already known</h1>
<h1 id="known">Check if the error is already known</h1>
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You might already find help on our [[support pages|support]].
You might already find help on our [[support pages|support]].
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<h1 id="whisperback">Reporting an error using <i>WhisperBack</i></h1>
<h1 id="whisperback">Reporting an error using <i>WhisperBack</i></h1>
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*WhisperBack* allows you to report errors anonymously from inside Tails. Reports
are sent to us encrypted and over the Tor network.
*WhisperBack* allows you to report errors anonymously from inside Tails. Reports are sent to us encrypted and over the Tor network.
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<div class="note">
<div class="note">
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<p>Even if we are not able to reply to every report, we analyze all reports to
improve Tails.</p>
<p>Even if we are not able to reply to every report, we analyze all reports to improve Tails.</p>
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</div>
</div>
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To start *WhisperBack*, choose **Applications**&nbsp;▸ **System Tools**&nbsp;▸ **WhisperBack Error Reporting**.
To start *WhisperBack*, choose **Applications**&nbsp;▸ **System Tools**&nbsp;▸ **WhisperBack Error Reporting**.
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*WhisperBack* helps you write a useful error report.
*WhisperBack* helps you write a useful error report.
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**Tell us exactly how to make the error happen again.**
**Tell us exactly how to make the error happen again.**
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Our team needs to be able to reproduce the error to know whether we really
fixed it.
Our team needs to be able to reproduce the error to know whether we really fixed it.
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**Describe the error in detail.**
**Describe the error in detail.**
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Write down the exact error messages.
Write down the exact error messages.
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**Write clearly and precisely.**
**Write clearly and precisely.**
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You can also enter an email address.
You can also enter an email address.
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Giving us an email address allows us to ask you for more information if we
need it. This is the case for the vast majority of reports.
Giving us an email address allows us to ask you for more information if we need it. This is the case for the vast majority of reports.
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