Exit Zen
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[[!meta title="Error while installing the upgrade"]]
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The upgrade could not be installed.
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<div class="caution">
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<p>Your Tails USB stick needs to be repaired and might be unable to restart.</p>
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</div>
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This is probably caused by a software error in Tails Upgrader.
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If you set up an [[administration password|first_steps/welcome_screen/administration_password]] when starting Tails and are comfortable with the command line, please [[report the problem to us|install#report]] before repairing your Tails USB stick.
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<h2 id="repair">Repairing your Tails USB stick</h2>
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<h2 id="repair">Repairing your Tails USB stick</h2>
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To repair your Tails USB stick, please try doing a [[manual upgrade|upgrade#manual]].
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<div class="note">
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<p>The Persistent Storage on the USB stick will be preserved.</p>
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<h2 id="report">Reporting us the problem to our help desk</h2>
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<h2 id="report">Reporting us the problem</h2>
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Open a *Terminal*.
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Execute the following command:
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<p class="command">sudo tails-debugging-info > /home/amnesia/tails-debugging-info</p>
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Copy the file *tails-debugging-info* from your *Home* directory to an external USB stick.
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Send us the file *tails-debugging-info* by [[email|support/talk]].
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