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If you set up an [[administration password|first_steps/welcome_screen/administration_password]] when starting Tails and are comfortable with the command line, please [[report the problem to us|install#report]] before repairing your Tails USB stick.
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Open a *Terminal*.
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Execute the following command:
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<p class="command">sudo tails-debugging-info > /home/amnesia/tails-debugging-info</p>
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Copy the file *tails-debugging-info* from your *Home* directory to an external USB stick.
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Send us the file *tails-debugging-info* by [[email|support/talk]].
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