Exit Zen
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[[!meta title="Known issues with graphics cards"]]
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- For other hardware compatibility issues, refer to our [[known issues|support/known_issues]].
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<h1 id="error-starting-gdm">Error starting GDM</h1>
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This section applies if you see the following error message when starting Tails:
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<p class="code">
Error starting GDM with your graphics card: <span class="command-placeholder">name of your graphics
card [id] (rev number)</span>. Please take note of this error and visit
https://tails.net/gdm for troubleshooting.
</p>
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[[!img error.png link="no" alt=""]]
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Identify the name, ID, and revision number (if any) of your graphics card.
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For example, if your error message starts with:
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The name is *NVIDIA Corporation GT218M [NVS 3100M]*.
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The ID is *[10de:0a6c]*. The ID is unique to the model of your graphics card, it is not unique to your computer.
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The revision number is *a2*. Your graphics card might have no revision number.
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Check if your graphics card is listed below. For example, you can search for its name or ID on this page.
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If your graphics card is listed, check if a workaround is documented to make it work on Tails.
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If the workaround doesn't work, we are sorry that Tails does not work well
on this computer. Our best hope is that a future update of Linux drivers will
solve the problem.
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If your graphics card is not listed, please [[contact our support team by email|support/talk]].
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Mention in your email:
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The version of Tails that you are trying to start.
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The name, ID, and revision number (if any) of your graphics card.
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<p>You can send us a photo of the error message as it appears on
your screen.</p>
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If your problem gets fixed in a future version of Tails, please let us know so we can update this page.
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