We decided to close tails-support@boum.org, the public mailing list for user support which [was created in 2013](https://tails.net/news/tails-support/)after closing the forum that we had on this website.
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
The major downside of closing tails-support@boum.org is that it was a good place for developers to have some feedback on the recurrent problems faced by users. We want to solve this while working on a [request tracker for our help desk](https://tails.net/blueprint/RT_for_help_desk/).
