We decided to close tails-support@boum.org, the public mailing list for user support which [was created in 2013](https://tails.net/news/tails-support/)after closing the forum that we had on this website.
Reduce the amount of work for our help desk behind [[tails-support-private@boum.org|about/contact#tails-support-private]] (which is encrypted and also receives [[*WhisperBack* reports|doc/first_steps/whisperback]]).
This is not really working either as the archive of the mailing list are hard to search and reuse and it's easier to point people to the documentation, known issues, or FAQ.
Sensitive to ask for more technical information about the problem, such as logs, as they are harder for the person reporting the error to share with us and also raises privacy concerns.
The major downside of closing tails-support@boum.org is that it was a good place for developers to have some feedback on the recurrent problems faced by users. We want to solve this while working on a [request tracker for our help desk](https://tails.net/blueprint/RT_for_help_desk/).
