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[[!toc startlevel=2]]
<h2 id="clock">The computer clock is set to an incorrect time zone</h2>
The clock of the computer needs to be correct to connect to Tor.
If you choose to [[hide that you are connecting to Tor|tor#hiding]], you might have to fix the clock manually if Tails fails to connect to Tor.
Choose **Fix Clock** in the error screen of the *Tor Connection* assistant to set the clock and time zone of your computer.
If you have problems fixing the clock, you can instead try to restart Tails and choose to [[connect to Tor automatically|tor#automatic]]. When connecting to Tor automatically, Tails fixes the clock automatically by connecting to the captive portal detection service of [Fedora](http://fedoraproject.org/static/hotspot.txt) before connecting to Tor.
<h2 id="portal">You need to sign in to the network</h2>
[[!inline pages="doc/anonymous_internet/unsafe_browser/captive_portal.inline" raw="yes" sort="age"]]
To sign in to a network using a captive portal:
In the error screen of the *Tor Connection* assistant, choose **Try Signing in to the Network**.
Wait until the *Unsafe Browser* starts.
Follow the instructions on the home page of the *Unsafe Browser*.
<h2 id="bridge">You need to configure a Tor bridge</h2>
[[!inline pages="doc/anonymous_internet/tor/bridge.inline" raw="yes" sort="age"]]
<h2 id="stuck">The progress bar gets stuck around 50%</h2>
When using a custom Tor *obfs4* bridge, the progress bar of *Tor Connection* sometimes gets stuck halfway through and becomes extremely slow.
[[!img stuck.png link="no" alt=""]]
To fix this, you can either:
Close and reopen *Tor Connection* to speed up the initial connection.
Try with [[another bridge|troubleshoot#bridge]].
<div class="bug">
<!--
On 2025-09-04, the Anticensorship Team believed that there were still many bridges with an obfs4 version earlier than 0.0.12.
Their "transport-info" info in cached-extrainfo is too new to give us reliable information.
-->
<p>This issue only affects outdated <i>obfs4</i> bridges and does not happen with
<i>obfs4</i> bridges that run version 0.0.12 or later.</p>
</div>
<h2 id="broken">The bridge is no longer operational</h2>
It is possible that the bridge that you entered is no longer working.
<h2 id="incorrect">You did not enter the bridge correctly</h2>
You can use *obfs4* and *WebTunnel* bridges in Tails right now.

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When using a custom Tor *obfs4* bridge, the progress bar of *Tor Connection* sometimes gets stuck halfway through and becomes extremely slow.
9 months ago
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