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Some computers with switchable graphics (such as Optimus) fail to choose a video card and end up on a black screen. This has been reported for MacBook Pro 6,2, MacBook Pro 10,1 Retina, MacBook Pro 15-inch (early 2011) and might affect many others.
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There are several possible workarounds for this issue:
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Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.
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The ID is *[10de:0a6c]*. The ID is unique to the model of your graphics card, it is not unique to your computer.
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The revision number is *a2*. Your graphics card might have no revision number.
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Check if your graphics card is listed below. For example, you can search for its name or ID on this page.
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If your graphics card is listed, check if a workaround is documented to make it work on Tails.
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Mention in your email:
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The version of Tails that you are trying to start.
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The name, ID, and revision number (if any) of your graphics card.
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If your graphics card is not listed, please [[contact our support team by email|support/talk]].
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