In December 2021 in Mexico, we learned that the tools for new users to install Tails worked well, but several people got lost while navigating the instructions on the website.
In July 2021, we released the Tor Connection assistant to completely redesign how to connect Tails to the Tor network. The new assistant is most useful to people who are at high risk of physical surveillance, under heavy network censorship, or on a poor Internet connection.
Despite the many usability issues that we fixed since the first release of Tor Connection, 3 test participants out of 4 failed to connect when access to the Tor network was blocked.
Since then we fixed 14 usability issues affecting Tor Connection: to understand better why connecting to Tor fails, to make it easier to configure a Tor bridge, and to make it easier to sign in to a network using a captive portal.