If the <strong>Choose an option</strong> screen or the <strong>Use a device</strong> option don't appear, refer to the [[instructions on starting Tails using the Boot Menu key|doc/first_steps/start/pc#boot-menu-key]].
[[!img install/inc/screenshots/grub.png class="screenshot" alt="Black screen ('GNU GRUB') with Tails logo and 3 options: 'Tails' and 'Tails (Troubleshooting Mode)' and 'Tails (External Hard Disk)'."]]
The <b>Troubleshooting Mode</b> entry disables some features of the Linux kernel and might work better on some computers. You can try this option if you think you are experiencing hardware compatibility errors while starting Tails.
The <b>External Hard Disk</b> entry makes it possible to [[start from an external hard disk|doc/advanced_topics/external_hard_disk]] and some [[problematic USB sticks|support/known_issues#problematic-usb-stick]].