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[[!meta title="Reporting an error using WhisperBack"]]

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Reporting errors is a great way of helping us improve Tails.

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The more effectively you report an error, the more likely we are to fix it.

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<h1 id="known">Check if the error is already known</h1>

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<h1 id="whisperback">Reporting an error using <i>WhisperBack</i></h1>

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To open *WhisperBack*, choose **Apps&nbsp;▸ System Tools&nbsp;▸ WhisperBack Error Reporting**.

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*WhisperBack* helps you write a useful error report.

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You can also enter an email address.

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A **key ID**, if your key is available on <https://keys.openpgp.org/>

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A **link to the key**, if your key is available elsewhere on the web

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A **public key block**, if your key is not publicly available

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You can have a look at the **Technical Details** that are included in your report. They give us information about your hardware, your version of Tails, and all the errors that happened since you started Tails.

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Click **Send** to send your report.

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In parallel, choose **Apps&nbsp;▸ Accessories&nbsp;▸ Text Editor** to open the *Text Editor*.

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Send your report to [[support@tails.net|doc/about/contact#support]].

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<h1 id="debian">Reproducing the error in Debian (for advanced users)</h1>

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It is very useful for us to know if your error only affects Tails or also affects Debian, on which Tails is based.

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Doing so takes much more time so, in doubt, report your error as instructed earlier and wait for guidance from us.

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If your error also affects Debian *stable*, then the problem must be fixed in Debian directly and not in Tails.

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If your error affects Debian *stable* but not Debian *testing*, then the problem might have been solved already in Debian.

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