[[!meta title="Tails user support mailing list"]]

[[!meta date="Sat, 10 Aug 2013 10:42:51 +0000"]]

[[!pagetemplate template="news.tmpl"]]

After we closed off our forum in June, the Tails community was left without a public user support channel apart from IRC.

Introducing tails-support@boum.org

To compensate this loss, we decided to create a new public mailing list for user support.

This list is **the right place** for:

**User support**: solving doubts about how to use Tails, security implications of Tails, etc.

**Community interaction**: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.

**Small issues**: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.

This list is **the wrong place** for:

**Bug reports**: see the [[bug reporting documentation|/doc/first_steps/whisperback]] instead.

**Feature requests**: those should be done on the development mailing list: [[tails-dev@boum.org|about/contact#tails-dev]].

**Computer security essays and conspiranoia** not directly related to Tails.

Some reasons behind this decision

Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.

To solve this we decided to:

Setup a support mailing list as a new public channel for user support with the help of the Tails community.

Gather frequently asked questions from the forum and the list on our website.

On the long-run, have Askbot into Debian and improve it with the features we need.